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Frequently asked questions
General
- 01
We sell skincare, beauty items, merchandise, and curated retail products.
- 02
No. Drinks are not sold through our website.
- 03
Orders are usually processed within 2–5 business days. Delivery time depends on the shipping carrier and selected shipping method.
- 04
Only unused, unopened, and sealed products may be eligible for return within 14 days of delivery.
- 05
No. Opened or used skincare and beauty products are generally not returnable for hygiene and safety reasons.
- 06
Contact us within 3 days of delivery with your order number and photos.
- 07
Results vary by skin type, condition, routine, and individual use.
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